ACR forced to cancel high profile Day 2 tournaments

Another controversy surrounding the technical problems of hosting multi day online poker tournaments after three major MTTs are cancelled.

Chris Moneymaker is the new face of ACR

Online poker has not managed to consistently provide multi-day online tournaments without issue. The latest high profile example being at US-facing poker room Americas Card Room (ACR).

Three big guaranteed events in their Progressive Knockout Online Super Series were scheduled to host Day 2 this Monday, but were frozen and eventually cancelled due to technical issues

The site contemplated moving Day 2 to Tuesday June 1, however enough players complained as they were unable to make the future date. As a result they cancelled the tournament and awarded ICM payouts for the remaining prize pool, a refund on their own bounty and a ticket to an equivalent priced event. 

Just under $4 million was guaranteed across the three tournaments and as such six-figures in compensatory tickets have been awarded to affected players. 

A common problem that isn’t going away yet

This has been a relatively common problem for sites who run multi day online tournaments, which are still quite a new concept in online poker. partypoker and GGPoker have both recently had similar issues in marquee multi day events. 

Chris Moneymaker has recently been appointed as an ACR ambassador and was on hand to communicate the issue to players. Very transparently he suggested this problem will probably happen again in the future:

Americas Card Room is an unregulated online poker room which PokerStrategy has not promoted. 

Is ICM payout plus a ticket compensation the right way to resolve this? Let us know in the comments:


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